Delivering happiness
a path to profits, passion, and purpose
Tony Hsieh · 2010 · 288 pages
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About the book
Tony Hsieh, founder of Zappos, shares the business philosophy and practices that transformed the online shoe-selling company into a cultural phenomenon. The book argues that true business success comes not from directly pursuing profit, but from cultivating a culture in which employees and customers find meaning and happiness.
Hsieh details Zappos's radical initiatives—from refusing to outsource customer service to competitive salaries, generous benefits, and unconventional corporate values—and shows how this approach generated exceptional loyalty. An inspiring read for entrepreneurs and leaders who question traditional corporate dogma.
Book details
| Author | Tony Hsieh |
|---|---|
| Original title | Delivering Happiness |
| Year of publication | 2010 |
| Pages | 288 |
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